Effect of the exposure to workplace bullying on turnover intention and the mediating role of job satisfaction, work engagement, and burnout

• Rosario-Hernández, Ernesto ^[1] ; Rovira Millán, Lillian V.
  1. [1] Ponce Health Sciences University

     Ponce Health Sciences University

     Puerto Rico

     
• Localización: Revista Interamericana de Psicología Ocupacional (RIPO), ISSN-e 2500-5669, ISSN 0120-3800, Vol. 37, Nº. 1, 2018, págs. 26-51
• Idioma: inglés
• DOI: 10.21772/ripo.v37n1a03
• Títulos paralelos:
  • Efectos de la exposición al acoso psicológico en la intención de renunciar al empleo y el papel mediador de la satisfacción laboral, el engagement y el síndrome de quemarse por el trabajo.
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• Resumen
  • español

    Planteamiento del problema: Uno de los grandes retos para las organizaciones hoy en día es la retención de recursos humanos valiosos porque de ello depende que las mismas se mantengan competitivas globalmente y uno de los factores que puede exacerbar la intención a renunciar es la exposición al acoso psicológico.  Propósito: El propósito de la presente investigación fue examinar el efecto de la exposición al acoso psicológico en la intención a renunciar al empleo y cómo la satisfacción laboral, el engagement con el trabajo y el burnout median la relación entre el acoso psicológico y la intención a renunciar. Método: Se utilizó un diseño transversal-correlacional y se encuestó un total de 1,046 empleados/as. Se utilizó el modelo de ecuaciones estructurales basado en residuales (PLS-SEM) para examinar las hipótesis del estudio. Resultados: Los resultados sugieren que la exposición al acoso psicológico tiene un efecto directo en la intención a renunciar. Además, se encontró que la satisfacción laboral, el engagement con el trabajo y el burnout mediaron parcialmente la relación entre la exposición al acoso psicológico y la intención a renunciar al empleo. Discusión: La exposición al acoso psicológico puede hacer que las víctimas consideren renunciar a sus empleos como una forma de afrontamiento. Las renuncias al empleo por parte de los empleados tienen un costo organizacional sumamente alto en cuanto al reclutamiento y adiestramiento del nuevo personal.

  • English

    Statement of the Problem: One of the great challenges for organizations today is the retention of valuable human resources because this is essential to them for being globally competitive and one of the factors that can exacerbate turnover intention is the exposure to workplace bullying. Purpose: The purpose of the present investigation was to examine the effect of exposure to psychological harassment on the intention to give up employment and how job satisfaction, work engagement and burnout mediate the relationship between exposure to workplace bullying and turnover intention. Method: A cross-sectional/correlational design was used and a total of 1,046 employees were surveyed. We used the partial least squares structural equation modeling (PLS-SEM) to examine the hypotheses of the study. Results: The results suggest that exposure to workplace bullying has a direct effect on the turnover intention. In addition, it was found that job satisfaction, work engagement and burnout mediated the relationship between exposure to workplace bullying and turnover intention. Discussion: Exposure to workplace bullying can make victims consider giving up their jobs as a form of coping. Employees’ turnover has an extremely high organizational cost in terms of recruiting and training new staff.

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