What do students in human resource management know about accent bias?

• Pavel Trofimovich ^[1] ; Anamaria Bodea ^[1] ; Thao-Nguyen Nina Le ^[1] ; Mary Grantham O Brien ^[2] ; Masako Shimada ^[2] ; Cesar Teló ^[2]
  1. [1] Concordia University

     Concordia University

     Canadá

     
  2. [2] University of Calgary

     University of Calgary

     Canadá

     
• Localización: Language awareness, ISSN 0965-8416, Vol. 33, Nº. 3, 2024, págs. 447-467
• Idioma: inglés
• DOI: 10.1080/09658416.2023.2179630
• Texto completo no disponible (Saber más ...)
• Resumen

  • For many second language (L2) speakers, including immigrants, speaking with an L2 accent can be a source of unfair or biased treatment in many workplace contexts. However, apart from research on language learners, there is currently little knowledge as to what the general public, and especially members of professional communities, know about accent and accent bias. Our goal in this study was to examine the intuitive understanding of accent and accent bias by university students in human resource (HR) management as future gatekeepers to gainful employment. We interviewed 14 students across two four-year university HR programs in Canada asking the students about their prior experience with accent bias and exploring their understanding of the broader construct of accent through thematic interview coding. The students reported multiple examples of accent bias, demonstrating a nuanced understanding of accent, where they characterized accent bias as an unconscious phenomenon, highlighted its experiential component, expressed sensitivity to different linguistic sources of accent, emphasized the role of a listener in L2 communication, and generally showed flexibility and tolerance toward accented L2 speech. We discuss these findings in light of prior work on accent awareness and highlight the importance of dedicated accent-focused training for HR professionals.