A qualitative study on emotional labor and work-family conflict in caregivers working in nursing homes

• Andrade, Cláudia ^[2] ; Costa Neves, Paula ^[1]
  1. [1] Universidade de Coimbra

     Universidade de Coimbra

     Coimbra (Sé Nova), Portugal

     
  2. [2] Escola Superior de Educação, Politécnico de Coimbra /Centro de Psicologia da Universidade do Porto (Portugal)
• Localización: Anales de psicología, ISSN-e 1695-2294, ISSN 0212-9728, Vol. 39, Nº. 3, 2023, págs. 458-464
• Idioma: inglés
• DOI: 10.6018/analesps.517651
• Títulos paralelos:
  • Un estudio cualitativo sobre el trabajo emocional y el conflicto tra-bajo-familia en cuidadores que trabajan en residencias de ancianos
• Enlaces
  • Texto completo
• Resumen
  • español

    A pesar de la evidencia que sugiere que el trabajo de cuidado implica la realización de trabajo emocional y experiencias de conflicto trabajo-familia, la relación de estas dos experiencias de trabajo sigue sin ser examinada. El presente estudio tiene como objetivo explorar las experiencias de desempeño del trabajo emocional y el conflicto trabajo-familia y sus vínculos entre los cuidadores que trabajan en hogares de ancianos. Para abordar la pregunta de investigación, utilizamos entrevistas semiestructuradas con una muestra de 24 mujeres cuidadoras que trabajan a tiempo completo en residencias de ancianos en el centro y norte de Portugal. Los resultados revelaron la presencia de trabajo emocional, Conflicto Trabajo-Familia y un impacto del trabajo emocional en Conflicto Trabajo-Familia basado en la tensión. En general, los resultados sugirieron que el trabajo emocional tiene efectos en Conflicto Trabajo-Familia, lo que apunta a la necesidad de que los directores de las instituciones de cuidado de ancianos consideren formas de reducir estos efectos nocivos en los trabajadores.

  • English

    Despite evidence suggesting that care work involves the performance of emotional labor an experience of work-family conflict, the relation of these two work experiences remain under-examined. The present study aims to fill this gap by exploring the experiences of performing emotional labor and work-family conflict and their links among caregivers working in nursing homes. To address the research question, we used semi-structured interviews with a sample of 24 female caregivers working full-time in nursing homes in the center and north of Portugal. The results revealed the presence of emotional labor, work-family conflict, and an impact of emotional labor in strain-based work-family conflict. Overall, the results suggested that emotional labor has effects on work-family conflict, pointing to the need that directors of elderly care institutions should consider ways of reducing these harmful effects on workers.

• Referencias bibliográficas
  • Amstad, F., T, Meier, L., Fasel, U., Elfering, A., & Semme, N. (2011). A meta-analysis of work–family conflict and various outcomes with...
  • Brannon, D., Zinn, J. S., Mor, V., & Davis, J. (2002). An exploration of job, organizational, and environmental factors associated with...
  • Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77-101. https://doi.org/10.1191/1478088706QP063OA
  • Brotheridge, C. M., & Grandey, A. A. (2002). Emotional labor and burnout: Comparing two perspectives of “people work”. Journal of Vocational...
  • Buckley, L., Berta, W., Cleverley, K., & Widger, K. (2021). The relationships amongst pediatric nurses’ work environments, work attitudes,...
  • Byron, K. (2005). A meta-analytic review of work–family conflict and its antecedents. Journal of Vocational Behavior, 67(2), 169-198. https://doi.org/...
  • Carlson, D. S., Kacmar, K. M., & Williams, L. J. (2000). Construction and initial validation of a multidimensional measure of work-family...
  • CITE (2019). Relatório sobre o progresso da igualdade entre mulheres e homens no trabalho, no emprego e na formação profissional – 2018 [Report...
  • Cortese, C. G., Colombo, L., & Ghislieri, C. (2010). Determinants of nurses’ job satisfaction: The role of work-family conflict, job demand,...
  • Eby, L. T., Maher, C. P., & Butts, M. M. (2010). The intersection of work and family life: The role of affect. Annual Review of Psychology,...
  • Estryn-Behar, M., Lassaunière, J. M., Fry, C., de Bonnières, A., & Sesmat, C. L. (2012). L’interdisciplinarité diminue-t-elle la souffrance...
  • Fu, L., Sun, Z., He, L., Liu, F., & Jing, X. (2019). Global long-term care research: A scientometric review. International Journal of...
  • Grandey, A. A. (2000). Emotional regulation in the workplace: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology,...
  • Greenhaus, J. H., & Beutell, N. J. (1985). Sources of conflict between work and family roles. Academy of Management Review, 10(1), 76-88....
  • Greenhaus, J. H., & Powell, G. N. (2003). When work and family collide: Deciding between competing role demands. Organizational Behavior...
  • Groth, M., Hennig-Thurau, T., & Walsh, G. (2009). Customer reactions to emotional labor: The roles of employee acting strategies and customer...
  • Grzywacz, J. G., & Marks, N. F. (2000). Reconceptualizing the work–family interface: An ecological perspective on the correlates of positive...
  • Hammer, T. H., Saksvik, P. Ø., Nytrø, K., Torvatn, H., & Bayazit, M. (2004). Expanding the psychosocial work environment: workplace norms...
  • Hochschild, A. (1983). Comment on Kemper's" Social Constructionist and Positivist Approaches to the Sociology of Emotions". American...
  • Hsu, Y. R. (2011). Work‐family conflict and job satisfaction in stressful working environments: The moderating roles of perceived supervisor...
  • Hülsheger, U. R., & Schewe, A. F. (2011). On the costs and benefits of emotional labor: a meta-analysis of three decades of research....
  • Jeon, M. K., Yoon, H., & Yang, Y. (2022). Emotional Dissonance, job stress, and intrinsic motivation of married women working in call...
  • Kossek, E., & Ozeki, C. (1998). Work–family conflict, policies, and the job–life satisfaction relationship: A review and directions for...
  • Kossek, E. E., & Ozeki, C. (1999). Bridging the work-family policy and productivity gap: A literature review. Community, Work & Family,...
  • Kossek, E. E., Noe, R. A., & DeMarr, B. J. (1999). Work‐family role synthesis: Individual and organizational determinants. International...
  • Lapierre, L. M., & Allen, T. D. (2006). Work-supportive family, family-supportive supervision, use of organizational benefits, and problem-focused...
  • López, J., Pérez-Rojo, G., Noriega, C., & Velasco, C. (2021). Personal and work-related factors associated with good care for institutionalized...
  • Matias, M., Andrade, C., & Fontaine, A. M. (2012). The interplay of gender, work and family in Portuguese families. Work, Organization,...
  • Mesmer-Magnus, J. R., DeChurch, L. A., & Wax, A. (2012). Moving emotional labor beyond surface and deep acting: A discordance–congruence...
  • Ministério do Trabalho (2019). Carta social- rede de serviços e equipamentos, relatório 2017 [Social letter - services and equipment network,...
  • Montgomery, A. J., Panagopolou, E., & Benos, A. (2005). Emotional labour at work and at home among Greek health-care home professionals....
  • Montgomery, A. J., Panagopolou, E., de Wildt, M., & Meenks, E. (2006). Work-family interference, emotional labor and burnout. Journal...
  • Morris, J. A., & Feldman, D. C. (1996). The dimensions, antecedents, and consequences of emotional labor. Academy of Management Review,...
  • Netemeyer, R. G., McMurrian, R., & Boles, J. S. (1996). Development and validation of work-family conflict and family-work conflict scales....
  • Obrenovic, B., Jianguo, D., Khudaykulov, A., & Khan, M. A. S. (2020). Work-family conflict impact on psychological safety and psychological...
  • Perista, H., Cardoso, A., Brázia, A., Abrantes, M., & Perista, P., Quintal, E. (2016). Os uso do tempo de homens e mulheres em Portugal....
  • Scott, B. A., & Barnes, C. M. (2011). A multilevel field investigation of emotional labor, affect, work withdrawal, and gender. Academy...
  • Seery, B. L., Corrigall, E. A., & Harpel, T. (2008). Job-related emotional labor and its relationship to work-family conflict and facilitation....
  • Sanchez, S., Mahmoudi, R., Moronne, I., Camonin, D., & Novella, J. L. (2015). Burnout in the field of geriatric medicine: Review of the...
  • Sejbaek, C. S., Nexo, M. A., & Borg, V. (2013). Work-related factors and early retirement intention: a study of the Danish eldercare sector....
  • Steinberg, R. J., & Figart, D. M. (1999). Emotional labor since: The managed heart. The Annals of the American Academy of Political and...
  • Wagner, D. T., Barnes, C. M., & Scott, B. A. (2013). Driving it home: How workplace emotional labor harms employee home life. Personnel...
  • Zaghini, F., Biagioli, V., Proietti, M., Badolamenti, S., Fiorini, J., & Sili, A. (2020). The role of occupational stress in the association...