Posibles predictores de conductas de ciudadanía organizacional en una muestra de empleados en Puerto Rico

• Ernesto Rosario Hernández ^[1] ; Lilian V. Rovira Millán
  1. [1] Escuela de Medicina de Ponce
• Localización: Revista Interamericana de Psicología Ocupacional (RIPO), ISSN-e 2500-5669, ISSN 0120-3800, Vol. 25, Nº. 2, 2006, págs. 71-86
• Idioma: español
• Enlaces
  • Texto completo
• Dialnet Métricas: 4 Citas
• Resumen
  • español

    El propósito de la presente investigación fue estudiar los posibles predictores de las manifestaciones de las conductas de ciudadanía organizacional (CCO) en el trabajo. Las variables predictoras que se consideraron fueron la satisfacción laboral, la justicia organizacional, el compromiso organizacional y el contrato psicológico. Un total de 219 empleados participaron por disponibilidad, de los cuales un 52.1% (114) fueron mujeres y 36.9% (81) hombres. La edad promedio de los participantes fue igual a 34.49 años con una desviación estándar igual a 11_55 años. Un total de 28.3% ocupaba un puesto gerencia] y un 62.6% trabajaba para una organización privada. Los resultados sugieren que todas estas variables se relacionan con las manifestaciones de CCO siendo la satisfacción laboral la que correlacionó con todas las diferentes dimensiones de las manifestaciones de CCO, aunque el predictor que más alto correlacionó lo fue el compromiso afectivo con la dimensión de Virtud Civil y las manifestaciones de CCO en general. Se discuten las posibles implicaciones de estos hallazgos a nivel organizacional.

  • English

    The aim of this research was to study the possible predictors of organizational citizenship behaviors (OCB) in the workplace. The predictor variables of OCB studied were job satisfaction, organizational justice, organizational commitment, and psychological contact. A number of 219 employees participated in this research in which 52.1% (114) were women and 36.9% (81) men. The average age of the sample was 34.49 years of age with a standard deviation of 11.55. A total of 28.3% (62) occupied a management position and 62.6% (137) work for a private organization. Results suggest that all these variables are related to OCB in varied degrees, being the job satisfaction the one variable that correlated with all manifestations of OCB. Although the strongest correlation was obtained by the affective commitment with the Civic Virtue dimension and OCB in general. Organizational implications of the present findings are discussed.

• Referencias bibliográficas
  • Alotaibi, A.G. (2001). Antecendents of organizational citizenship behavior: A study of public personnel in Kuwait. Public Personnel Management,...
  • Bateman, T. & Organ, D. (1983). Job satisfaction and the good soldier syndrome: The relationship between affect and employee "citizenship"....
  • Bolino. M.C. (1999). Citizenship and imprevisión management: Good soldier or good actors? Academy of Management Review,24, 82-98.
  • Borman, W. & Penner, L. (2001). Citizenship performance: It´s nature antecedentes and motives. En B.W. Roberts & R. Hogan (Eds.)....
  • Borman. W., Penner. L & Motowildlo. S. (2001). Personality predictors of citizenship performance. International Journal of Selection and...
  • Campbell, J. P. (1990). Modeling the performance production problem in industrial and organizational psychology. En M.D. Dunnette. & L.M....
  • Campbell, J. P. (1991). Alternative models of job performance and their implications for selection and classification. En M.G. Rumsey, C.B....
  • Carson, K. D. & Carsson, P. P. (1998). Career commitment, competence, and citizenship. Journal of
  • Career Assesment, 6 (2), 195-208.
  • Chan, M. (2000). Organizational justice theories and landmark cases. The Internanational Journal of Organizational Analysis. 8 (1) 68-88.
  • Clark. M.S. & Milss, J. (1999) interpersonal attraction in exchange and communal relationships. Journal of Personality and Social Psychology,...
  • DeVellis, R. F. (1991). Scale development: theory and applications. Newbury park SAGE Publications.
  • Farch. J., Podsakoff, P.M. & Organ, D.W. (1990). Accounting for organizational citizenship behaviors. Leader fairness and task scope versus...
  • Feather. N.T. & Rauter. K.A. (2004). Organizational citizenship behaviours in relation to job status, job insecurity, organizational commitment...
  • Ferrie; J. R. Judge. T. A. Rowland. K.M. & FIrzgibbon. D.E. (1994). Subordinate influence and the performance evaluation process: Test...
  • Grecnberg, J.(1990). Organizational justice: Yesterday, today, and tomorrow. Journal of Management, 16, 399 432.
  • Jex, S.M.(2002) Organizational psichology: a scientist-practitioner approach. New York: John Wiley & Sons, Inc.
  • Lacot, I. López, N. & Martínez M. E. (1991). Indice Descriptivo del Empleo: Traducción, adaptación y validación en una muestra de empleados...
  • MacKenzie S.B., Podsakoff, P.M. & Fetter, R. (1991). Organizational citizenship behavior and objective productivity as determinants of...
  • Martínez, M. E., Miranda, S.E, Donate, J. Santiago. I., Benitez, E., Clavell. A., Gonzalez, E. & Pagán, A. (2004). Desarrollo de la Escala...
  • Meyer. J. P. (1997). Organizational commitment En C.L. Cooper & I.T. Robertson (Eds.), International review Of industrial and organizational...
  • Meyer. J. P. & Allen. N. J. (1991). A three component conceptualization of organizacional commitment. Human Resource Management Review,...
  • Moorman, R. H. (1991). Relationship between organizacional citizenship behaviors: Do fairness perceptions influence employee citizenship?...
  • Moorman, R.H.(1993). The influence of cognitive and affective based job satisfaction on the relationship between satisfaction and organizational...
  • Moorman, R.H., Niheoff, B.P. & Organ, D.W. (1993).Treating employees fairly and organizational citizenship behaviors: Sorting the effects...
  • Morrison. E.W. (1994). Role definitions and organizational citizenship behavior: The importance of the employee's perspective. Academy...
  • Morrison. E.W. & Robinson, S.L. (1997). When employees feel betrayed: a model of how psychological contract violation develops. Academy...
  • Motowildo, S.J., Borman W.C. & Schmit. M. J. (1998) .A theory of individual differences in task and contextual performance. Human Performance,...
  • Muchinsky, P. M. (1997). Psichology applied to work: An introduction to industrial and organizational psichology. Pacific Grove: Brooks/Cole...
  • Murphy, K.R. (1994). Toward a broad conceptualization of jobs and job preformance : Impacts of changes in the military environment on the...
  • Niehoff, B. P. & Moorman, R. H. (1993). Justice as mediator of the relationship between methods of monitoring and irganizational citizenship...
  • O'Reilly, C. & Chatman, J. (1986). Organizational commitment and Psychological attachment: The effects of compliance. identification,...
  • Organ. D.W. (1977). A reappraisal and reinterpretation of the satisfaction-causes-performance hypothesis. Academy of Management, 2, 46-53.
  • Organ. D.W. (1988). Organizational Citizenship behavior: The good soldier Syndrome. Lexington, MA: Lexington Books.
  • Organ, D.W. (1994). Organizational citizenship behavior and the good soldier. to MA. RWMrey, C.M. Walker, & J. H. Harris (Eds ), Personnel...
  • Organ, D.W. (1998). Organizational citizenship behavior: It´s construct clean up time. Human Performance, 10 (2), 85-97.
  • Organ, D.W. & Konovsky, M. (1989). Cognitive vs. affective determinants of organizational citizenship behavior. Journal of Applied Psychology,...
  • Organ, D.W. & Lingl, A. (1995). Personality, satisfaction, and organizational citizenship behavior. The Journal of Social Psychology,...
  • Organ, D.W. , Posakoff, P. M. & MacKenzie. S.B. (2006). Organizational citizenship behavior. Its nature, antecedentes, and consequences....
  • Organ, D.W. & Ryan, K. (1995). A metaanalytic review of attitudinal and dispositional predictors of orgarnizational citizenship behavior....
  • Pennrs. L. A., Midili, A.R. & Kegelemeyer, J. (1997). Beyond job attitudes: A personality and social psychology paspective on the causes...
  • Podsakoff. P.M. & MacKenzie, S.B. (1997). Impact of organizational citizenship behavior on organizational performance: A review and sugestions...
  • Robinson, S.L. (1996). Trust and breach of the psychological contract. Administrative Science Quarterly. 41, 574-599.
  • Robinson, S. L., Kraats, M. S., & Rousseau, D. M. (1994). Changing obligations and the psychological contract: a longitudinal study. Academy...
  • Rodriguez Rosa, J. (2003). Los efectos de la satisfacción laboral, compromiso organizacional, justicia organizacional, contrato psicológico...
  • Rosario-Hernández, E. (2002). Desarrollo y validación de la escala de compromiso organizacional. Revista Puertoriqueña de Psicología. 13,...
  • Rosario-Hernández, E. & Rovira Millán, L. V. (2004) Desarrollo y validación de la Escala de ciudadanía organizacional. Revista Puertoriqueña...
  • Rosario-Hernández, E. & Rovira Millán, L. V. (2003). Desarrollo y validación de la escala de justicia organizacional. Manuscrito sin publicar.
  • Rosario-Hernández, E. & Rovira Millán, L. V. (2003). Desarrollo y validación de la Escala de contrato psicológico organizacional Manuscrito...
  • Rousseau, D. M. (1989). Psychological and implied contracts in organizations. Employee Responsibilities and Rights Journal, 2, 121-139.
  • Rousseau, D.M. (1995). Psychological contract in organizations. Thousand Oaks, CA: SAGE Publications.
  • Rousseau, D.M. (2001). Schema, promise, and mutuality: the building blocks of the psychological contract. Journal of Occupational Psychology,...
  • Rousseau, D.M. & Parks, J. (1992). The contracts of individuals and organizations. Em L.L. Cummings & B.M. Staw (Eds.), Research in...
  • Roznowski, M. (1989). Examination of the measurement properties of the Job Descriptive Index with experimental items. Journal of Applied Psychology,...
  • Schappe, S.P. (1998). The influence of job satisfaction, organizational commitment, fairness perceptions on organizational citizenship behavior....
  • Smith, C.A., Organ, D.W. & Near, J.P.(1983). Organizational citizenship behavior its nature and antecedents. Journal of Applied Psychology,...
  • Smith, P.C., Kendall, L., & Hulin, C.L. (1969). The measurement of satisfaction in work and retirement. Chicago: Rand McNally.
  • Tansky, J.W. (1993). Justice and organizational citizenship behavior. What is the relationship? Employee Responsibilities and Rights Journal,...
  • Tjosvold, D. & Yu, Z. (2004). Goal interdependence and applying abilities for team in-role and extra-role performance in China. Group...
  • Turnley, W.H., Bolino, M.C., Lester, S.W., & Bloodgood, J.M. (2003). The impact of psychological contract on the performance of in-role...
  • Watson, D. & Tellegen, A. (1985). Toward a consensual structure of mood. Psychological Bulletin, 98, 219-235.
  • Williams, L.J. & Anderson, S.E. (1991). Job satisfaction and organizational commitment as predictors of organizational and in-role behaviors....