The english version of the health profession communication collective efficacy scale, HPCCE scale, by Capone and Petrillo, 2012

• Vincenza Capone ^[1] ; Leda Marino ^[1] ; Anna Rosa Donizzetti ^[1]
  1. [1] University of Naples Federico II

     University of Naples Federico II

     Nápoles, Italia

     
• Localización: EJIHPE: European Journal of Investigation in Health, Psychology and Education, ISSN 2174-8144, ISSN-e 2254-9625, Vol. 10, Nº. 4, 2020 (Ejemplar dedicado a: Sociodemographic characteristics and stress of people from Spain confined by COVID-19), págs. 1065-1079
• Idioma: inglés
• DOI: 10.3390/ejihpe10040075
• Enlaces
  • Texto completo (pdf)
  • Texto completo
• Resumen

  • Communication is a crucial component in all steps of the health care process. Therefore, it is important to have knowledge about the communication skills of the whole health organization. From the socio-cognitive perspective, collective efficacy beliefs are the main indicators of the capacity of functioning of the system. This work aimed to contribute to the validation of the English version of Health Profession Communication Collective Efficacy Scale (HPCCE scale) a self-report questionnaire measuring hospital doctors’ beliefs to succeed as a group to meet the needs of internal and external communication and of communication with patients, examining the structure, reliability and convergent validity. This study was a cross-sectional investigation conducted using snowball sampling. The participants were 287 doctors working at different hospitals in UK. Explorative factor analyses and Rasch analysis confirmed the one-factor solution. Results revealed high internal reliability. The HPCCE scale correlated positively with Social Self-Efficacy. The English version of HPCCE is a valid instrument to measure communication efficacy beliefs in hospital, involving different type of doctors. It can contribute to the implementation and evaluation of management interventions in a health organization aimed at its optimization.

• Referencias bibliográficas
  • Capone, V.; Petrillo, G. Le Aspettative di Risultato Nella Comunicazione Medica: Un nuovo strumento di misura. G. Ital. di Psicol. 2014, 4,...
  • Capone, V.; Petrillo, G. Teachers’ perceptions of fairness, well-being and burnout. Int. J. Educ. Manag. 2016, 30, 864–880.
  • Levinson, W. Physician-patient communication. The relationship with malpractice claims among primary care physicians and surgeons. JAMA 1997,...
  • Silverman, J.; Kurtz, S.; Draper, J. Skills for Communicating with Patients; Informa UK Limited: Colchester, UK, 2016.
  • Maguire, P. Key communication skills and how to acquire them. BMJ 2002, 325, 697–700.
  • Timmermans, S. The Engaged Patient: The Relevance of Patient–Physician Communication for Twenty-First-Century Health. J. Health Soc. Behav....
  • Capone, V.; Petrillo, G. Costruzione e validazione della Health Profession Communication Collective Efficacy Scale. G. Ital. di Psicol. 2012,...
  • Fioravanti, M. La comunicazione nell’attività sanitaria: Obiettivi, finalità e disparità di condizioni. In Proceedings of the Conferenza Sulla...
  • World Health Organizations. Strengthening integrated, people-centred health services. In Proceedings of the Sixty-Ninth World Health Assembly,...
  • Guerra, G. Psicosociologia Dell’Ospedale. Analisi Organizzativa E Processi Di Cambiamento; Carocci Editore: Rome, Italy, 2007.
  • Bandura, A. Self-Efficacy; The Exercise of Control; Freeman: New York, NY, USA, 1997.
  • Little, B.L.; Madigan, R.M. The Relationship between Collective Efficacy and Performance in Manufacturing Work Teams. Small Group Res. 1997,...
  • Goddard, R.D.; Hoy, W.K.; Hoy, A.W. Collective Teacher Efficacy: Its Meaning, Measure, and Impact on Student Achievement. Am. Educ. Res. J....
  • Goddard, R.D.; Hoy, W.K.; Hoy, A.W. Collective Efficacy Beliefs:Theoretical Developments, Empirical Evidence, and Future Directions. Educ....
  • Borgogni, L.; Petitta, L.; Steca, P. Efficacia personale e collettiva nei contesti organizzativi. In La Valutazione Dell’autoefficacia: Costrutti...
  • Bohn, J.G. Development and exploratory validation of an organizational efficacy scale. Hum. Resour. Dev. Q. 2010, 21, 227–251.
  • Capone, V.; Petrillo, G. Organizational efficacy, job satisfaction and well-being. J. Manag. Dev. 2015, 34, 374–394.
  • Egenberg, S.; Øian, P.; Eggebø, T.M.; Arsenovic, M.G.; Bru, L.E. Changes in self-efficacy, collective efficacy and patient outcome following...
  • Carayon, P.; Bass, E.J.; Bellandi, T.; Gurses, A.P.; Hallbeck, M.S.; Mollo, V. Sociotechnical systems analysis in health care: A research...
  • Communication systems in healthcare. Guide Health Inform. 2003, 27, 89–98.
  • Freeman, R.E. Strategic Management: A Stakeholder Approach; Cambridge University Press: Cambridge, UK, 2010.
  • Creixans, J.-T.; Gallardo, D.-V.; Arimany, N.-S. Social Responsibility, Communication and Financial Data of Hospitals: A Structural Modelling...
  • Vecchio, L. Comunicare e organizzare. In Psicologia Delle Organizzazioni; Argentero, P., Cortese, G.C., Eds.; Raffaello Cortina Editore: Milan,...
  • Gully, S.M.; Incalcaterra, K.A.; Joshi, A.; Beaubien, J.M. A meta-analysis of team-efficacy, potency, and performance: Interdependence and...
  • Effken, J.A. Different lenses, improved outcomes: A new approach to the analysis and design of healthcare information systems. Int. J. Med....
  • Weisz, U.; Haas, W.; Schmied, H.; Pelikan, J. Sustainable Hospitals: A Socio-Ecological Approach. GAIA—Ecol. Perspect. Sci. Soc. 2011, 20,...
  • Phillips, J.; Gully, M.S. Organizational Behavior: Tools for Success; South-Western Cengage Learning: Boston, MA, USA, 2012.
  • Conrad, C.; Sollitto, M. History of Organizational Communication. Int. Encycl. Organ. Commun. 2017, 22, 1–32.
  • Blazenaite, A. Effective Organizational Communication: In Search of a System. Soc. Sci. 2012, 74, 84–101.
  • Harrison, J.S.; Bosse, D.A.; Phillips, R.A. Managing for stakeholders, stakeholder utility functions, and competitive advantage. Strat. Manag....
  • Rolando, S. La Comunicazione Di Pubblica Utilità; Franco Angeli: Milano, Italy, 2004.
  • Moja, E.A.; Vegni, E. La Visita Medica Centrata sul Paziente; Cortina Editore: Milano, Italy, 2000.
  • Capone, V.; Petrillo, G. Patient’s Communication Perceived Self-Efficacy Scale (PCSS): Construction and validation of a new measure in a socio-cognitive...
  • Capone, V. Patient communication self-efficacy, self-reported illness symptoms, physician communication style and mental health and illness...
  • Burley, L.; Hampton, A. Talking Matters. Developing the Communication Skills of Doctors; Scottish Executive: Edinburgh, Scotland, 2003.
  • Rolando, S. Teoria E Tecniche Della Comunicazione Pubblica; Etas: Milano, Italy, 2001.
  • Coordinatori delle Reti Nazionali e Regionali HPH. Le Raccomandazioni di Vienna sugli Ospedali per la Promozione della Salute. In Proceedings...
  • Weiner, S.; Barnet, B.; Cheng, T.L.; Daaleman, T.P. Processes for Effective Communication in Primary Care. Ann. Intern. Med. 2005, 142, 709–714....
  • Capone, V. La percezione di autoefficacia nella comunicazione con il paziente: Uno studio esplorativo tra i medici ospedalieri campani. Psicol....
  • Bandura, A. Adolescent development from an agent perspective. In Self-Efficacy Beliefs of Adolescents; Pajares, T., Urdan, T., Eds.; Information...
  • Donizzetti, A.R.; Petrillo, G. Burnout degli insegnanti: Il ruolo protettivo dei fattori contestuali e delle percezioni riferite all’efficacia...
  • Caprara, G.V. La Valutazione Dell’autoefficacia: Costrutti E Strumenti; Erickson: Trento, Italy, 2001.
  • Stajkovic, A.D.; Lee, D.; Nyberg, A.J. Collective efficacy, group potency, and group performance: Meta-analyses of their relationships, and...
  • Bandura, A. Social Cognitive Theory: An Agentic Perspective. Annu. Rev. Psychol. 2000, 52, 1–26.
  • Lim, S.; Eo, S. The mediating roles of collective teacher efficacy in the relations of teachers’ perceptions of school organizational climate...
  • Kim, M.; Shin, Y. Collective efficacy as a mediator between cooperative group norms and group positive affect and team creativity. Asia Pac....
  • Carroll, J.M.; Rosson, M.B.; Zhou, J. Collective efficacy as a measure of community. In Proceedings of the 27th International Conference on...
  • Whyte, G. Recasting Janis’s Groupthink Model: The Key Role of Collective Efficacy in Decision Fiascoes. Organ. Behav. Hum. Decis. Process....
  • Zacarro, S.J.; Blair, V.; Peterson, C.; Zazanis, M. Collective Efficacy. In Self-Efficacy, Adaptation and Adjustment: Theory, Research, and...
  • Karrasch, A.I. Lessons Learned on Collective Efficacy in Multinational Teams, Technical Report 1137 (AD A414 109); U.S. Army Research Institute...
  • Bandura, A.; Locke, E.A. Negative self-efficacy and goal effects revisited. J. Appl. Psychol. 2003, 88, 87–99.
  • Bandura, A. Self-efficacy mechanism in human agency. Am. Psychol. 1982, 37, 122–147.
  • Prussia, G.; Kinicki, A.J. A motivational investigation of group effectiveness using social-cognitive theory. J. Appl. Psychol. 1996, 81,...
  • Little, B.L.; Madigan, R.M. Motivation in work teams: A test of deconstruct of collective efficacy. In Proceedings of the Annual Meeting of...
  • Boca, S.; Bocchiaro, P.; Scaffidi, C.A. Introduzione Alla Psicologia Sociale; Il Mulino: Bologna, Italy, 2010.
  • Boca, S.; Ruggieri, S.; Ingoglia, S. Metodologia Della Ricerca Psicosociale; Laterza: Bari-Roma, Italy, 2007.
  • Capone, V.; Petrillo, G. Health Promotion in International Documents: Strengths and Weaknesses from the Perspective of Community Empowerment....
  • Capone, V.; Petrillo, G.; Romano, A. La soddisfazione lavorativa e per la vita di medici e infermieri ospedalieri: Relazioni con il senso...
  • Gray, D.E. Doing Research in the Real World, 4th ed.; SAGE: Thousand Oakes, CA, USA; London, UK, 2018.
  • Pastorelli, C.; Picconi, L. Autoefficacia scolastica, sociale e regolatoria. In La Valutazione Dell’autoefficacia: Costrutti E Strumenti;...
  • Gallucci, M.; Leone, L.; Perugini, M. Navigare in Spss Per Windows; KAPPA: Roma, Italy, 1999.
  • Andrich, D.; Sheridan, B.; Luo, G. (1997–2012) RUMM2030: Rasch Unidimensional Models for Measurement; RUMM Laboratory: Perth, Australia, 2014.
  • Bandura, A. Exercise of Human Agency through Collective Efficacy. APS 2000, 9, 75–78.
  • Caprara, G.V.; Barbaranelli, C.; Borgogni, L.; Steca, P. Efficacy Beliefs as Determinants of Teachers’ Job Satisfaction. J. Educ. Psychol....
  • Caso, D.; Donizzetti, A.R. Le scale di autoefficacia specifiche per la salute: Un contributo alla validazione con il modello di Rasch. Psicol....
  • Capone, V. Autoefficacia comunicativa dei pazienti e stili comunicativi del medico di base: Relazioni con l’aderenza alla terapia e il benessere...
  • Borgogni, L. Efficacia Organizzativa; Guerini: Milano, Italy, 2001.
  • Watson, C.B.; Chemers, M.M.; Preiser, N. Collective efficacy: A multilevel analysis. PSPB 2001, 27, 1057–1068.
  • Spector, P.E. Method variance in organizational research: Truth or urban legend? Organ. Res. Methods 2006, 9, 221–232.
  • Zodwa, M.M.; van Aswegen, J.E. Factors affecting working conditions in public hospitals: A literature review. IJANS 2017, 6, 28–38.
  • Statista Inc. Number of Registered Doctors in the United Kingdom (UK) in 2019, by Gender and Specialty. Available online: https://www.statista.com/statistics/698260/registered-doctors-united-kingdom-uk-by-gender-and-specialty/...
  • Roccato, M. L’inchiesta E Il Sondaggio Nella Ricerca Psicosociale; Il Mulino: Bologna, Italy, 2006.