Performance Management Behaviour Questionnaire (PMCGD) applied to the management of healthcare organisations

• Autores: Tania Gaspar, Bárbara de Oliveira Prado Sousa, Manuela Faia Correia
• Localización: Análisis y modificación de conducta, ISSN 0211-7339, ISSN-e 2173-6855, Vol. 50, Nº. 184, 2024, págs. 105-121
• Idioma: inglés
• DOI: 10.33776/amc.v50i184.8392
• Títulos paralelos:
  • Cuestionario de Comportamiento de Gestión del Desempeño (PMCGD) aplicado a la gestión de organizaciones sanitarias
• Enlaces
  • Texto completo (pdf)
• Resumen
  • español

    El presente estudio tuvo como objetivo adaptar y validar al portugués el Performance Management Behavior Questionnaire (PMBQ) de Kinicki et al., (2013) para evaluar la conducta de gestión del rendimiento o Performance Management Behavior (PMBQ) aplicado a la gestión de organizaciones de salud. Los datos se regieron en tres organizaciones hospitalarias y alcanzaron a 470 profesionales de la salud. Las dimensiones más positivas están relacionadas con la Comunicación y Establece/monitorea/regula las expectativas de Desempeño. La dimensión menos positiva de la gestión del desempeño está relacionada con el proceso de Toma de Decisiones/Establecimiento de Metas. El instrumento Performance Management Behaviour Questionnaire (PMCMC) demostró ser una medida psicométricamente sólida y teóricamente válida con propiedades adecuadas y demostró ser una contribución innovadora para la evaluación y promoción de la participación de los profesionales en el proceso de gestión del desempeño y el seguimiento de las políticas y estrategias para mejorar la gestión de los recursos humanos promoviendo un mejor desempeño del trabajador y de la organización en su conjunto.

  • English

    The present study aims at adapting and validating the Performance Management Behavior Questionnaire (PMBQ) of Kinicki et al., (2013) into Portuguese to assess the Performance Management Behavior (PMBQ) applied to the management of health organizations. Data were collected in three hospital organizations reaching 470 health professionals. The most positive dimensions are related to Communication and Establishes/monitors/regulates Performance expectations.

    The least positive dimension of Performance Management is related to the Decision Making/Setting Goals process. The study Performance Management Behaviour Questionnaire (PMCMC) proved to be a psychometrically sound and theoretically valid measure with adequate psychometric properties and proved to be an innovative contribution to the assessment and promotion of the professionals’ participation in the performance management process and monitoring of policies and strategies to improve human resource management promoting a better performance of the worker and the organisation as a whole.

• Referencias bibliográficas
  • Aguinis, H., Joo, H., & Gottfredson, R. K. (2011). Why we hate performance management— And why we should love it. Business Horizons,...
  • Aguinis, H., & Pierce, C. A. (2008). Enhancing the relevance of organizational behavior by embracing performance management research....
  • Alpern, R., Canavan, M. E., Thompson, J. T., McNatt, Z., Tatek, D., Lindfield, T., & Bradley, E. H. (2013). Development of a Brief Instrument...
  • Bentler, P. M. (1990). Comparative fit indexes in structural models. Psychological Bulletin, 107(2), 238–246. https://doi. org/10.1037/0033-2909.107.2.238
  • Bititci, U. S., Ackermann, F., Ates, A., Davies, J. D., Gibb, S., MacBryde, J., Mackay, D., Maguire, C., van der Meer, R., & Shafti, F....
  • Boon, C., Hartog, D. N. D., & Lepak, D. P. (2019). A Systematic Review of Human Resource Management Systems and Their Measurement. Journal...
  • Breevaart, K., Bakker, A. B., & Demerouti, E. (2014). Daily self-management and employee work engagement. Journal of Vocational Behavior,...
  • Bryson, J. M., Crosby, B. C., & Bloomberg, L. (2014). Public Value Governance: Moving Beyond Traditional Public Administration and the...
  • Burton, J. (2010). WHO healthy Workplaces Framework and Model: Background and Supporting Literature and Practice. World Health Organization:...
  • Crispim, S. F., & Lugoboni, L. F. (2012). Avaliação de desempenho organizacional: análise comparativa dos modelos teóricos e pesquisa...
  • Den Hartog, D. N., Boon, C., Verburg, R. M., & Croon, M. A. (2012). HRM, Communication, Satisfaction, and Perceived Performance. Journal...
  • European Agency for Safety and Health at Work (EU-OSHA) (2012). Drivers and Barriers for Psychosocial Risk Management: An analysis of findings...
  • European Agency for Safety and Health at Work (EU-OSHA) (2009). OSH in figures: Stress at work facts and figures. Luxembourg: Office for Official...
  • European Commission (2011). Report on the implementation of the European social partners’ Framework Agreement on Workrelated Stress. Brussels:...
  • European Foundation for the Improvement of Living and Working Conditions (Eurofound) (2011). Links between quality of work and performance....
  • Fortes, C. P. D. D., & Araújo, A. P. de Q. C. (2019). Check list para tradução e Adaptação Transcultural de questionários em saúde. Cadernos...
  • Gaspar, T. (2021) O Futuro da Gestão, Qualidade e Desempenho dos Sistemas de Saúde. In O Futuro de quase tudo, Matos, M.G. (Ed.), Ordem dos...
  • Gaspar, T., Botelho-Guedes, F., Cerqueira, A., Baban, A., Rus, C., & Gaspar-Matos, M. (2024). Burnout as a multidimensional phenomenon:...
  • Gaspar, T., Cabrita, T., Rebelo, A., & Gaspar de Matos, M. (2017). Psychological and Social Factors That Influence Quality of Life: Gender,...
  • Gaspar, T., Gomez-Baya, D., Guedes, F. B., & Correia, M. F. (2023). Health Management: Evaluating the Relationship between Organizational...
  • Grote, G., & Guest, D. (2016). The case for reinvigorating quality of working life research. Human Relations, 70(2), 149–167. https://doi....
  • Guest, D. (2002). Human Resource Management, Corporate Performance and Employee Wellbeing: Building the Worker into HRM. Journal of Industrial...
  • Guest, D. E. (2017). Human Resource Management and Employee well-being: Towards a New Analytic Framework. Human Resource Management Journal,...
  • Guest, D. E., & Peccei, R. (2001). Partnership at Work: Mutuality and the Balance of Advantage. British Journal of Industrial Relations,...
  • Guest, D., Paauwe, J., & Wright, P. M. (2013). HRM and performance : achievements and challenges. Wiley.
  • Houghton, J. D., & Neck, C. P. (2002). The revised self‐leadership questionnaire. Journal of Managerial Psychology, 17(8), 672–691....
  • Hu, L., & Bentler, P. M. (1999). Cutoff Criteria for Fit Indexes in Covariance Structure Analysis: Conventional Criteria versus New Alternatives....
  • Kinicki, A. J., Jacobson, K. J. L., Peterson, S. J., & Prussia, G. E. (2013). Development and Validation of the Performance Management...
  • Kline, R. B. (2005). Methodology in the social sciences. Principles and practice of structural equation modeling (2nd ed.). Guilford Press.
  • Kline, R. B. (2010)Principles and practice of structural equation modelling. Guilford Press
  • Kristensen, T. S. (2002). A new tool for assessing psychosocial factors at work: The Copenhagen Psychosocial Questionnaire. TUTB Newsletter...
  • Leka, S., & Jain, A. (2010). Health impact of psychosocial hazards at work: an overview. World Health Organization.
  • Marchand, A. (2007). Mental health in Canada: Are there any risky occupations and industries? International Journal of Law and Psychiatry,...
  • Marôco, J. (2007). Análise Estatística: com utilização do SPSS. Edições Sílabo.
  • Marôco, J. (2014). Análise de Equações Estruturais: Fundamentos teóricos, software e aplicações. CAFILESA – Soluções Gráficas.
  • Martinez & Ferreira. (2007). Data analises using SPSS. Escolar Editora
  • National Institute for Health and Care Excellence (NICE). (2016). Quality standards, Process guide. National Institute for Health and Care...
  • Naser, S. S. A., & Al Shobaki, M. J. (2017). Organizational Excellence and the Extent of Its Clarity in the Palestinian Universities from...
  • Noronha, A. P., Paula Pinto, L., & Ottati, F. (2016). Análise fatorial confirmatória da Escala de Aconselhamento Profissional. Arquivos...
  • Nunnally, J. C. (1978). Psychometric theory (2nd ed.). New York: McGraw-Hill.
  • O’Donnell, G., Deaton, A., Durand, M., Halpern, D., & Layard, R. (2014). Wellbeing and Policy. London: Legatum Institute
  • Organisation for Economic Co-operation and Development (OECD) (2017). Caring for Quality in Health: Lessons learnt from 15 reviews of Health...
  • OECD. (2020a). Health at a Glance: Europe 2020. In Health at a Glance: Europe. OECD. https://doi.org/10.1787/82129230-en
  • Organisation for Economics Co-operation and Development (OECD). (2020b). How’s Life? 2020. In How’s Life? Organisation for Economic Co-operation...
  • Ogbonnaya, C., & Messersmith, J. (2018). Employee performance, well-being, and differential effects of human resource management subdimensions:...
  • Proudfoot, J. G., Corr, P. J., Guest, D. E., & Dunn, G. (2009). Cognitive-behavioural training to change attributional style improves...
  • Sharipova, M., Hogh, A., & Borg, V. (2010). Individual and organizational risk factors of work-related violence in the Danish elder care....
  • Silva, C., Amaral, V., Pereira, A., Bem-haja, P., Pereira, A., Rodrigues, V., … Nossa, P. (2011). Copenhagen Psychosocial Questionnaire COPSOQ...
  • Smither, J. W., & London, M. (2009). Performance management : putting research into action. Jossey-Bass.
  • Sonnentag, S., Niessen, C., & Ohly, S. (2004). Learning at Work: Training and Development. In International Review of Industrial and...
  • World Health Organization (WHO) (2007a). Authored by I. Houtman, A., K. Jettinghoff, & L. Cedillo, Raising awareness of stress at work...
  • World Health Organization (WHO) (2007b). Building leadership and management capacity in health. Geneva: World Health Organization.
  • World Health Organization (WHO) (2002). World health report 2002 Reducing risks, promoting healthy life. Geneva: World Health Organization.
  • van Diermen, O. G., & Beltman, S. (2016). Managing working behaviour towards new ways of working: a case study. Journal of Corporate Real...