Acceso usuarios
Osnat Bashkin
, Rita Boltean, Revaya Ben Lulu, Mor Aharon, Ruhama Elhayany, Avraham Yitzhak, Revital Guterman, Naim Abu Freha
The study aimed to explore patients’ experiences and perceptions throughout the various stages of endoscopic procedures and examine the association between patient-centered communication and the patient’s experience. A total of 191 patients responded to pre- and post-procedure surveys that inquired about fear and pain, patients’ satisfaction regarding the information provided to them, perceptions and experience. Pain was associated with post-procedure fear (r = 0.63, p < 0.01) and negatively associated with reported patient experience at the end of the visit (r = −0.17, p < 0.01). Significant positive associations were found between patient experience and satisfaction from the information provided before (r = 0.47, p < 0.01) and the information provided after the procedure (r = 0.51, p < 0.001). A predictive model found that perceptions toward the physicians, satisfaction from information provided before discharge, and feelings of trust are predictors of the patient experience (F = 44.9, R2 = 0.61, p < 0.001). Patients’ satisfaction with information provided before and after the procedure can positively affect the patients’ experience, leading to a decrease in fear and anxiety and increasing compliance with medical recommendations. Strategies for PCC with endoscopic patients should be developed and designed in a participatory manner, taking into account the various aspects associated with the patient experience.
