Decision biases in human queuing systems: A simulation model to use in the class

• María Pereda ^[1]
  1. [1] Universidad Politécnica de Madrid

     Universidad Politécnica de Madrid

     Madrid, España

     
• Localización: Dirección y organización: Revista de dirección, organización y administración de empresas, ISSN 1132-175X, Nº 77, 2022, págs. 31-39
• Idioma: inglés
• Enlaces
  • Texto completo
• Resumen

  • Human decision-making is affected by cognitive decision biases that can deviate human behaviour from purely rational actions. These effects can alter the behaviour of systems in which humans are involved; that is the case of queuing systems of people. Traditional Queuing Theory studies the performance of such systems without taking into account the idiosyncrasy of the human decision-making processes. In this work, we propose an interactive simulation tool to teach decision biases in queuing systems. We present a series of experiments to be carried out in the class to explore the behaviour of a simple queuing system of people exposed to people cognitive biases and discuss the expected dynamics. The simulation tool is freely accessible from GitHub.

• Referencias bibliográficas
  • Baddeley, M. (2010, Jan 27). Herding, social infuence and economic decision-making: socio-psychological and neuroscientic analyses. Philosophical...
  • Gini, C. (1936). On the measure of concentration with special reference to income and statistics. Colorado College Publication, General Series,...
  • Harvard Business Publishing Education. (2021). What's different when you teach with simulations online? Retrieved 2021-02-24, from https://hbsp.harvard.edu/ inspiring-minds/whats-different-when-you-teach-withsimulations-online
  • Kahneman, D. (2011). Thinking, fast and slow. New York: Farrar, Straus and Giroux.
  • Keynes, J. M. (1930). A treatise on money [Book]. Macmillan London.
  • Larson, R. (1991, 12). Prescription for the waiting in line blues: Entertain, enlighten, engage. MIT Sloan Management Review, 32 , 44.
  • Leibenstein, H. (1950, May). Bandwagon, snob, and veblen effects in the theory of consumers demand. The Quarterly Journal of Economics, 64...
  • Li, Q.-L., Ma, J.-Y., Fan, R.-N., & Xia, L. (2019). An overview for markov decision processes in queues and networks. In Stochastic models...
  • Maister, D. (1985). The psychology of waiting lines. In The service encounter: Managing employee/customer interaction in service businesses....
  • Milgram, S., Liberty, H., Toledo, R., & Wackenhut, J. (1986). Response to intrusion into waiting lines. Journal of Personality and Social...
  • Osborne, M., & Rubinstein, A. (1994). A course in game theory. MIT Press.
  • Pereda, M., Poza, D., Santos, J. I., & Galán, J. M. (2015). Quality uncertainty and market failure: An interactive model to conduct classroom...
  • Plous, S. (1993). The psychology of judgment and decision making. New York: McGraw-Hill.
  • Saaty, T. L. (1961). Elements of queueing theory, with applications. New York: McGraw-Hill.
  • Schelling, T. C. (1971). Dynamic models of segregation. Journal of mathematical sociology, 1.2 , 143-186.
  • Simio. (2021). Simio simulation and scheduling software. Retrieved 2021-02-24, from https://www.simio.com/
  • The Decision Lab. (2021). Cognitive Biases. a list of the most relevant biases in behavioural economics. Retrieved 2021-02-24, from https://thedecisionlab.com/biases/