Losing and Regaining Organizational Attractiveness During the Recruitment Process: A Multiple-Segment Factorial Vignette Study

• Sabrina Krys ^[1] ; Udo Konradt ^[1]
  1. [1] Kiel University

     Kiel University

     Kreisfreie Stadt Kiel, Alemania

     
• Localización: Revista de psicología del trabajo y de las organizaciones = Journal of work and organizational psychology, ISSN 1576-5962, Vol. 38, Nº 1, 2022, págs. 43-58
• Idioma: inglés
• DOI: 10.5093/jwop2022a4
• Títulos paralelos:
  • Ganar y recuperar atractivo organizacional durante el proceso de reclutamiento: Un estudio factorial multisegmentario con viñetas
• Enlaces
  • Texto completo  1    2 (pdf) 
• Resumen
  • español

    Apenas se ha indagado en cómo cambia la percepción del atractivo de la organización (AO) de los aspirantes a lo largo del proceso de reclutamiento y si puede recuperarse cuando se pierde. Así, partiendo de la justicia organizativa y de las teorías de la señalización analizamos el efecto del tratamiento (justo vs. injusto), reevaluación de las teorías de justicia organizacional (positiva vs. negativa) y resultados (oferta vs. rechazo) en el AO. Los resultados de un estudio factorial multisegmentario con viñetas (N = 193 empleados) mostraron una disminución del AO (67%) después de haber tratado a los aspirantes de modo injusto. Hasta un 24% de esta pérdida se recuperó en etapas posteriores gracias a una reevaluación positiva y a una oferta de trabajo. Los resultados igualmente mostraron una disminución del AO (52%) en los aspirantes a los que se trató de modo justo pero reevaluaron su experiencia negativamente y sufrieron rechazo. Así, una buena experiencia no garantiza que se atraiga a los aspirantes. Además, desentrañar el efecto combinado de las experiencias resulta aún más importante que explicar el efecto de una única experiencia.

  • English

    How applicants’ perceptions of organizational attractiveness (OA) change over the recruitment process and whether OA, once lost, can ever be regained, has hardly been investigated. Therefore, drawing on organizational justice and signaling theories, we examined the effects of treatment (fair vs. unfair), re-evaluation (positive vs. negative), and outcome (offer vs. rejection) on OA. Results from a multiple-segment factorial vignette study (N = 193 employees) showed a reduction in OA (67%) after applicants were treated unfairly. Up to 24% of this loss was regained in subsequent stages through positive re-evaluation and by being offered a job. The results also showed a reduction in OA (52%) for applicants who were treated fairly but re-evaluated their experience negatively and received a rejection. Thus, one good experience may not be enough to attract applicants, and understanding the combined effect of experiences is even more important than understanding the effect of a single experience.

• Referencias bibliográficas
  • Acikgoz, Y. (2019). Employee recruitment and job search: Towards a multi-level integration. Human Resource Management Review, 29(1), 1-13....
  • Aguinis, H., & Bradley, K. J. (2014). Best practice recommendations for designing and implementing experimental vignette methodology studies....
  • Aiman-Smith, L., Bauer, T. N., & Cable, D. M. (2001). Are you attracted? Do you intend to pursue? A recruiting policy-capturing study....
  • Aiman-Smith, L., Scullen, S. E., & Barr, S. H. (2002). Conducting studies of decision making in organizational contexts: A tutorial for...
  • Albers, S., Klapper, D., Konradt, U., Walter, A., & Wolf, J. (Ed.) (2009). Methodik der empirischen Forschung [Methodology of empirical...
  • Allen, D. G., Mahto, R. V., & Otondo, R. F. (2007). Web-based recruitment: Effects of information, organizational brand, and attitudes...
  • Barber, A. E. (1998). Recruiting employees: Individual and organization perspectives. Publications. https://doi.org/10.4135/9781452243351
  • Basch, J. M., & Melchers, K. G. (2019). Fair and flexible?! Explanations can improve applicant reactions toward asynchronous video interviews....
  • Bauer, T. N., McCarthy, J., Anderson, N., Truxillo, D. M., & Salgado, J. F. (2020). What we know about the candidate experience: Research...
  • Bauer, T. N., Truxillo, D. M., Sanchez, R. J., Craig, J. M., Ferrara, P., & Campion, M. A. (2001). Applicant reactions to selection: Development...
  • Baumeister, R. F., Bratslavsky, E., Finkenauer, C., & Vohs, K. D. (2001). Bad is stronger than good. Review of General Psychology, 5(4),...
  • Breaugh, J. A. (2008). Employee recruitment: Current knowledge and important areas for future research. Human Resource Management Review,...
  • Breaugh, J. A. (2009). Recruiting and attracting talent: A guide to understanding and managing the recruitment process. SHRM Foundation.
  • Breaugh, J. A. (2013) Employee recruitment. Annual Review of Psychology, 64(1), 389-416. https://doi.org/10.1146/annurev-psych-113011-143757
  • Brunner, E., Dette, H., & Munk, A. (1997). Box-type approximations in nonparametric factorial designs. Journal of the American Statistical...
  • Brunner, E., & Puri, M. L. (2001). Nonparametric methods in factorial designs. Statistical Papers 42(1), 1-52. https://doi.org/10.1007/s003620000039
  • Byrne, R. M. (2016). Counterfactual thought. Annual Review of Psychology, 67(1), 135-157. https://doi.org/10.1146/annurev-psych-122414-033249
  • Caldwell, S., Liu, Y., Fedor, D. B., & Herold, D. M. (2009). Why are perceptions of change in the “eye of the beholder”? The role of age,...
  • Celani, A., & Singh, P. (2011). Signaling theory and applicant attraction outcomes. Personnel Review, 40(2), 222-238. https://doi.org/10.1108/00483481111106093
  • Chan, M. (2008). Procedural justice: Social science perspectives. In R. W. Kolb (Ed.), Encyclopedia of business ethics and society (Vol. 1,...
  • Chapman, D. S., Uggerslev, K. L., Carroll, S. A., Piasentin, K. A., & Jones, D. A. (2005). Applicant attraction to organizations and job...
  • Christianson, M. K. (2019). More and less effective updating: The role of trajectory management in making sense again. Administrative Science...
  • Cohen, J., Cohen, P., West, S. G., & Aiken, L. S. (2003). Applied multiple regression/correlation analysis for the behavioral sciences...
  • Cojuharenco, I., Marques, T., & Patient, D. (2017). Tell me who, and I’ll tell you how fair: A model of agent bias in justice reasoning....
  • Colquitt, J. A. (2001). On the dimensionality of organizational justice: A construct validation of a measure. Journal of Applied Psychology,...
  • Colquitt, J. A., & Chertkoff, J. M. (2002). Explaining injustice: The interactive effect of explanation and outcome on fairness perceptions...
  • Colquitt, J. A., Long, D. M., Rodell, J. B., & Halvorsen-Ganepola, M. D. K. (2015). Adding the "in" to justice: A qualitative...
  • Cook, M. (2016). Personnel selection: Adding value through people – a changing picture (6th ed.). John Wiley & Sons.
  • Cropanzano, R. S., Byrne, Z. S., Bobocel, D. R., & Rupp, D. E. (2001). Moral virtues, fairness heuristics, social entities, and other...
  • Cropanzano, R. S., Rupp, D. E., Thornton, M. A., & Ruodan, S. (2016). Organizational justice and organizational citizenship. In P. Podsakoff,...
  • Degoey, P. (2000). Contagious justice: Exploring the social construction of justice in organizations. Research in Organizational Behavior,...
  • Evertz, L., Kollitz, R., & Süß, S. (2019). Electronic word-of-mouth via employer review sites – the effects on organizational attraction....
  • Evertz, L., & Süß, S. (2017). The importance of individual differences for applicant attraction: A literature review and avenues for future...
  • Faul, F., Erdfelder, E., Lang, A. G., & Buchner, A. (2007). G*Power 3: A flexible statistical power analysis program for the social, behavioral,...
  • Folger, R. (2001). Fairness as deonance. In S. W. Gilliland, D. D. Steiner, & D. P. Skarlicki (Eds.), Research in social issues in management...
  • Folger, R., & Glerum, D. R. (2015). Justice and deonance: “You ought to be fair.” In R. S. Cropanzano & M. A. Ambrose (Eds.), Oxford...
  • Geenen, B., Proost, K., Schreurs, B., van Dam, K., & von Grumbkow, J. (2013). What friends tell you about justice: The influence of peer...
  • Gilliland S. W. (1993). The perceived fairness of selection systems: An organizational justice perspective. Academy of Management Review,...
  • Gilliland, S. W., & Steiner, D. D. (2012). Applicant reactions to testing and selection. In N. Schmitt (Ed.), The Oxford handbook of personnel...
  • Goodstein, J., & Butterfield, K. (2015). Restorative justice. In M. Ambrose & R. S. Cropanzano (Eds.), The Oxford handbook of justice...
  • Hamilton, D. L., & Huffman, L. J. (1971). Generality of impression-formation processes for evaluative and nonevaluative judgments. Journal...
  • Harold, C. M., Holtz, B. C., Griepentrog, B. K., Brewer, L. M., & Marsh, S. M. (2016). Investigating the effects of applicant justice...
  • Hausknecht, J. P. (2013). Applicant reactions. In D. M. Cable & K. Y. T. Yu (Eds.), The Oxford handbook of recruitment (pp. 35-46). Oxford...
  • Hausknecht, J. P., Day, D. V., & Thomas, S. C. (2004). Applicant reactions to selection procedures: An updated model and meta-analysis....
  • Hayes, A. F. (2017). Introduction to mediation, moderation, and conditional process analysis: A regression-based approach. Guilford Publications.
  • Highhouse, S., Thornbury, E. E., & Little, I. S. (2007). Social-identity functions of attraction to organizations. Organizational Behavior...
  • Johnson, B. T., & Eagly, A. H. (1989). Effects of involvement on persuasion: A meta-analysis. Psychological Bulletin, 106(2), 290-314....
  • Jones, D., & Skarlicki, D. P. (2013). How perceptions of fairness can change: A dynamic model of organizational justice. Organizational...
  • Karren, R. J., & Barringer, M. W. (2002). A review and analysis of the policy-capturing methodology in organizational research: Guidelines...
  • Kiker, D. S., Callahan, J. S., & Kiker, M. B. (2019). Exploring the boundaries of servant leadership: A meta-analysis of the main and...
  • Konradt, U., Garbers, Y., Böge, M., Erdogan, B., & Bauer, T. N. (2017). Antecedents and consequences of fairness perceptions in personnel...
  • Konradt, U., Okimoto, T., Garbers, Y., & Otte, K.-P. (2020a). The shape of justice repair: Asymmetric nonlinear retributive and restorative...
  • Konradt, U., Oldeweme, M., Krys, S., & Otte, K.-P. (2020b). A meta-analysis of change in applicants’ perceptions of fairness. International...
  • Lilly, J. D., & Wipawayangkool, K. (2018). When fair procedures don’t work: A self-threat model of procedural justice. Current Psychology,...
  • Lind, E. A. (2001). Fairness heuristic theory: Justice judgments as pivotal cognitions in organizational relations. In J. Greenberg &...
  • Lind, E. A., & Tyler, T. R. (1988). The social psychology of procedural justice. Springer Science & Business Media.
  • Maertz, C. P., Jr., Bauer, T. N., Mosley, D. C., Jr., Posthuma, R. A., & Campion, M. A. (2004). Do procedural justice perceptions in a...
  • Mangiafico, S. S. (2016). Summary and analysis of extension program evaluation in R. Version 1.18.1. https://rcompanion.org/documents/RHandbookProgramEvaluation.pdf
  • McCarthy, J. M., Bauer, T. N., Truxillo, D. M., Anderson, N. R., Costa, A. C., & Ahmed, S. M. (2017). Applicant perspectives during selection:...
  • Nikolaou, I., & Georgiou, K. (2018). Fairness reactions to the employment interview. Journal of Work and Organizational Psychology, 34(2),...
  • Noguchi, K., Gel, Y. R., Brunner, E., & Konietschke, F. (2012). nparLD: An R software package for the nonparametric analysis of longitudinal...
  • Nokes, K., & Hodgkinson, G. P. (2017). Policy-capturing: An ingenious technique for exploring the cognitive bases of work-related decisions....
  • Pierce, J. R., & Aguinis, H. (2013). The too-much-of-a-good-thing effect in management. Journal of Management, 39(2), 313-338. https://doi.org/10.1177/0149206311410060
  • Ployhart, R. E., & Harold, C. M. (2004). The applicant attribution-reaction theory (AART): An integrative theory of applicant attributional...
  • Ployhart, R. E., Ryan, A. M., & Bennett, M. (1999). Explanations for selection decisions: Applicants’ reactions to informational and sensitivity...
  • Proudfoot, D., & Lind, E. A. (2015). Fairness heuristic theory, the uncertainty management model, and fairness at work. In R. S. Cropanzano...
  • R Core Team (2017). R: A language and environment for statistical computing. R Foundation for Statistical Computing. https://www.R-project.org/
  • Rotundo, M., & Sackett, P. R. (2002). The relative importance of task, citizenship, and counterproductive performance to global ratings...
  • Rupp, D. E. (2011). An employee-centered model of organizational justice and social responsibility. Organizational Psychology Review, 1(1),...
  • Ryan, A. M., Ali, A. A., Hauer, T., & French-Vitet, J. (2017). Timeliness is key to the candidate experience. Personnel Assessment and...
  • Ryan, A. M., & Delany, T. (2010). Attracting job candidates to organizations. In J. L. Farr & N. T. Tippins (Eds.), Handbook of employee...
  • Rynes, S. L. (1991). Recruitment, job choice, and post-hire consequences: A call for new research directions. In M. D. Dunnette & L. M....
  • Saks, A. M., & Uggerslev, K. L. (2010). Sequential and combined effects of recruitment information on applicant reactions. Journal of...
  • Schinkel, S., van Dierendonck, D., van Vianen, A., & Ryan, A. M. (2011). Applicant reactions to rejection: Feedback, fairness, and attributional...
  • Schinkel, S., van Vianen, A. E., & Ryan, A. M. (2016). Applicant reactions to selection events: Four studies into the role of attributional...
  • Schinkel, S., van Vianen, A., & van Dierendonck, D. (2013). Selection fairness and outcomes: A field study of interactive effects on applicant...
  • Schuler, H. (1993). Social validity of selection situations: A concept and some empirical results. In H. Schuler, J. L. Farr, & M. Smith...
  • Spence, M. (1974). Competitive and optimal responses to signals: An analysis of efficiency and distribution. Journal of Economic Theory, 7(3),...
  • Spencer, S., & Rupp, D. E. (2009). Angry, guilty, and conflicted: Injustice toward coworkers heightens emotional labor through cognitive...
  • Stevens, M. (2010). Poor treatment of failed job applicants ‘hurts consumer brand’. People Management Online. https://www.peoplemanagement.co.uk/news/articles/poor-treatment-failed-job-applicants
  • Swider, B. W. (2013). Applicant attitudes across the recruitment process: Time is of the essence. Academy of Management Proceedings, 2013(1),...
  • Tomczak, M., & Tomczak, E. (2014). The need to report effect size estimates revisited. An overview of some recommended measures of effect...
  • Truxillo, D. M., Bauer, T. N., & Garcia, A. M. (2017). Applicant reactions to hiring procedures. In H. W. Goldstein, E. D. Pulakos, J....
  • Truxillo, D. M., Bodner, T. E., Bertolino, M., Bauer, T. N., & Yonce, C. A. (2009). Effects of explanations on applicant reactions: A...
  • Turban, D. B., & Keon, T. L. (1993). Organizational attractiveness: An interactionist perspective. Journal of Applied Psychology, 78(2),...
  • Turillo, C. J., Folger, R., Lavelle, J. J., Umphress, E. E., & Gee, J. O. (2002). Is virtue its own reward? Self-sacrificial decisions...
  • Tyler, T. R., & Blader, S. L. (2003). The group engagement model: Procedural justice, social identity, and cooperative behavior. Personality...
  • Uggerslev, K. L., Fassina, N. E., & Kraichy, D. (2012). Recruiting through the stages: A meta-analytic test of predictors of applicant...
  • Walker, H. J., Bauer, T. N., Cole, M. S., Bernerth, J. B., Feild, H. S., & Short, J. C. (2013). Is this how I will be treated? Reducing...
  • Weiner, B. (1995). Judgments of responsibility: A foundation for a theory of social conduct. Guilford Press.
  • Wenzel, M., Okimoto, T. G., Feather, N. T., & Platow, M. J. (2008). Retributive and restorative justice. Law and Human Behavior, 32(5),...
  • Wilcox, R. R. (1998). The goals and strategies of robust methods. British Journal of Mathematical and Statistical Psychology, 51(1), 1-39....
  • Wilhelmy, A., Kleinmann, M., Melchers, K. G., & Lievens, F. (2019). What do consistency and personableness in the interview signal to...
  • Zhao, H., & Liden, R. C. (2011). Internship: A recruitment and selection perspective. Journal of Applied Psychology, 96(1), 221-229. https://doi.org/10.1037/a0021295