Smart working and well-being before and during the COVID-19 pandemic: a scoping review

• Leda Marino ^[1] ; Vincenza Capone ^[1]
  1. [1] University of Naples Federico II

     University of Naples Federico II

     Nápoles, Italia

     
• Localización: EJIHPE: European Journal of Investigation in Health, Psychology and Education, ISSN 2174-8144, ISSN-e 2254-9625, Vol. 11, Nº. 4, 2021, págs. 1516-1536
• Idioma: inglés
• DOI: 10.3390/ejihpe11040108
• Enlaces
  • Texto completo (pdf)
  • Texto completo
• Dialnet Métricas: 2 Citas
• Resumen

  • The purpose of this scoping review focused on the relationship between smart working, a conception of job centered on the flexibility and autonomy of the worker, and well-being/illness in an organizational context before and during COVID-19. The literature review, conducted using the PRISMA (Preferred Reporting Items for Systematic Review and Meta-Analysis for qualitative synthesis) method for qualitative synthesis, considered studies published from 2014 to 2020. From the analyses conducted by three independent coders, three main areas of interest in the literature emerged:

    (1) smart working and work engagement, (2) smart working and technostress, and (3) mediators of the relationship between smart working and well-being. The review highlights the need for an organizational culture increasingly oriented towards agile working practices in conjunction with organizational support and training.

• Referencias bibliográficas
  • Eurofound and the International Labour Office. Working Anytime, Anywhere: The Effects on the World of Work; Publications Office of the European...
  • Bonacini, L.; Gallo, G.; Scicchitano, S. Working from home and income inequality: Risks of a ‘new normal’ with COVID-19. J. Popul. Econ. 2020,...
  • Rapisarda, S.; Ghersetti, L.; Girardi, D.; De Carlo, N.A.; Corso, L.D. Smart working and online psychological support during the covid-19...
  • Hoeven, C.L.T.; Van Zoonen, W. Flexible work designs and employee well-being: Examining the effects of resources and demands. New Technol....
  • Tagliaro, C.; Ciaramella, A. Experiencing smart working: A case study on workplace change management in Italy. JCRE 2016, 18, 194–208.
  • Zappalà, S.; Bonnato, R.; Torre, T.; Scapolan, A.; Mizzau, L.; Maggi, B.; Neri, M. Smart working e fattori psicosociali. In Smart Working....
  • Bonanni, R.; Danza, M. Smart Working. Tra Crisi e Innovazione; Bertoni: Marsciano, Perugia, Italy, 2020.
  • Maimone, F. Change Management: Gestire il Cambiamento Organizzativo con un Approccio “Human Centered”; FrancoAngeli: Milan, Italy, 2018.
  • Capone, V.; Capaldo, G. La gestione organizzativa dell’emergenza COVID-19 in Ateneo: Quali relazioni con il benessere psico-sociale di docenti...
  • De Menezes, L.M.; Kelliher, C. Flexible Working and Performance: A Systematic Review of the Evidence for a Business Case. IJMR 2011, 13, 452–474.
  • Charalampous, M.; Grant, C.A.; Tramontano, C.; Michailidis, E. Systematically reviewing remote e-workers’ well-being at work: A multidimensional...
  • Taris, W.T.; Schaufeli, W.B. The Job Demands-Resources Model. In The Wiley Blackwell Handbook of the Psychology of Occupational Safety and...
  • Keyes, C.L.M. Mental illness and/or mental health? Investigating axioms of the complete state model of health. J. Consult. Clin. Psychol....
  • Warr, P. A conceptual framework for the study of work and mental health. Work Stress 1994, 8, 84–97.
  • Capone, V.; Petrillo, G. Costruzione e validazione della Health Profession Communication Collective Efficacy Scale. Gio. Ital. Psicol. 2012,...
  • Warr, P. Work, Unemployment and Mental Health; Oxford University Press: Oxford, UK, 1987.
  • George, J.M. Personality, affect, and behaviour in groups. J. Appl. Psychol. 1990, 75, 107–116.
  • Daniels, K.; Harris, C. Work, psychological well-being and performance. Occup. Med. 2000, 50, 304–309.
  • Zeike, S.; Bradbury, K.; Lindert, L.; Pfaff, H. Digital Leadership Skills and Associations with Psychological Well-Being. Int. J. Environ....
  • Bakker, A.B.; Demerouti, E. The job demands-resources model: State of the art. J. Manag. Psychol. 2007, 22, 309–328.
  • Brynjolfsson, E.; Horton, J.J.; Ozimek, A.; Rock, D.; Sharma, G.; Tuye, H.Y. COVID-19 and Remote Work: An Early Look at Us Data; National...
  • Gottlieb, C.; Grobovšek, J.; Poschke, M. Working from home across countries. CEPR 2020, 1, 70–91.
  • Istituto Nazionale di Statistica. Il Rapporto sul Mercato del Lavoro 2020: Una Lettura Integrata a Cura di Ministero del Lavoro; Istituto Nazionale...
  • Bolisani, E.; Scarso, E.; Ipsen, C.; Kirchner, K.; Hansen, J.P. Working from home during COVID-19 pandemic: Lessons learned and issues Management...
  • Osservatori.net. Smart Working. 2020.
  • Giannone, D. Perfetto Stato. In Indicatori Globali e Politiche di Valutazione Dello Stato Neoliberale; Mimesis/Cartografie Sociali: Milan,...
  • Morelli, N.; Barello, S.; Mayan, M.; Graffigna, G. Supporting family caregiver engagement in the care of old persons living in hard to reach...
  • Gregory, R.L. Eye and Brain: The Psychology of Seeing; Princeton University Press: Princeton, NJ, USA, 1990.
  • Manica, M.; Guzzetta, G.; Riccardo, F.; Valenti, A.; Poletti, P.; Marziano, V.; Trentini, F.; Andrianou, X.; Urdiales, A.M.; Del Manso, M.;...
  • Barbieri, B.; Balia, S.; Sulis, I.; Cois, E.; Cabras, C.; Atzara, S.; De Simone, S. Don’t Call It Smart: Working from Home during the Pandemic...
  • Liberati, A.; Douglas, G.A.; Tetzlaff, J.; Mulrow, C.; Gøtzsche, P.C.; Ioannidis, J.P.A.; Clarke, M.; Devereaux, P.J.; Kleijnen, J.; Moher, D....
  • Giorgi, G.; Lecca, L.I.; Alessio, F.; Finstad, G.L.; Bondanini, G.; Lulli, L.G.; Arcangeli, G.; Mucci, N. COVID-19-Related Mental Health Effects...
  • Page, M.J.; McKenzie, J.E.; Bossuyt, P.M.; Boutron, I.; Hoffmann, T.C.; Mulrow, C.D.; Shamseer, L.; Tetzlaff, J.M.; Akl, E.A.; Brennan, S.E.;...
  • Hall, L.H.; Johnson, J.; Watt, I.; Tsipa, A.; O’Connor, D.B. Healthcare Staff Wellbeing, Burnout, and Patient Safety: A Systematic Review....
  • Costa, P.; Passos, A.M.; Bakker, A.B. Empirical validation of the teamwork engagement construct. J. Pers. Psychol. 2014, 13, 34–45.
  • Schaufeli, W.B.; Salanova, M.; González-Romá, V.; Bakker, A.B. The measurement of engagement and burn-out: A two sample confirmatory factor...
  • Bakker, A.B.; Schaufeli, W.B.; Leiter, M.P.; Taris, T.W. Work engagement: An emerging concept in occupational health psychology. Work Stress...
  • Manuti, A.; Giancaspro, M.L.; Molino, M.; Ingusci, E.; Russo, V.; Signore, F.; Zito, M.; Cortese, C.G. “Everything Will Be Fine”: A Study...
  • Demo, G.; Neiva, E.R.; Nunes, I.; Rozzett, K. Human resources management policies and practices scale (HRMPPS): Exploratory and confirmatory...
  • Judge, T.A.; Thoresen, C.J.; Pucik, V. Managerial coping with organizational change: A dispositional perspective. J. Appl. Psychol. 1999,...
  • Saks, A.M. Antecedents and consequences of employee engagement. J. Manag. Psychol. 2006, 21, 600–619.
  • Podsakoff, P.M.; MacKenzie, S.B.; Moorman, R.H.; Fetter, R. Transformational leader behaviors and their effects on followers’ trust in leader,...
  • Rana, S.; Pant, D.; Chopra, P. Work engagement and individual work performance: Research findings and an agenda for employee relationships....
  • Koopmans, L.; Bernaards, C.M.; Hildebrandt, V.H.; Van Buuren, S.; Van Der Beek, A.J.; De Vet, H.C. Development of an individual work performance...
  • Schaufeli, W.B.; Bakker, A.B. Utrecht Work Engagement Scale: Preliminary Manual; Utrecht University: Utrecht, The Netherlands, 2003.
  • Timms, C.; Brough, P.; O’Driscoll, M.; Kalliath, T.; Siu, O.L.; Sit, C.; Lo, D. Flexible work arrangements, work engagement, turnover intentions...
  • Dikkers, J.; Geurts, S.; Den Dulk, L.; Peper, B.; Kompier, M. Relations among work-home culture, the utilization of work–home arrangements,...
  • Brough, P.; Frame, R. Predicting police job satisfaction and turnover intentions: The role of social support and police organisational variables....
  • O’Driscoll, M. Work and family transactions. In Transactions in the Mid-Life Family; Koopman-Boyden, P., Dharmalingam, A., Grant, B., Hendy,...
  • Allen, T.D. Family-supportive work environments: The role of organizational perceptions. J. Vocat. Behav. 2001, 58, 414–435.
  • Kalliath, T.; O’Driscoll, M.; Brough, P. Confirmatory factor analysis of the General Health Questionnaire-12. Stress Health 2004, 20, 11–20....
  • Molino, M.; Ingusci, E.; Signore, F.; Manuti, A.; Giancaspro, M.L.; Russo, V.; Zito, M.; Cortese, C.G. Wellbeing Costs of Technology Use during...
  • Melin, M.; Astvik, W.; Bernhard-Oettel, C. New work demands in higher education. A study of the relationship between excessive workload, coping...
  • De Simone, S.; Agus, M.; Lasio, D.; Serri, F. Development and validation of a measure of work-family interface. J. Work. Organ. Psychol. 2018,...
  • Kristensen, T.S.; Borg, V. Copenhagen psychosocial questionnaire (COPSOQ). Mental Health 2003, 5, 5.
  • Oh, T.S.; Park, S. A Study of the Connected Smart Worker’s Technostress. Procedia Comput. Sci. 2016, 91, 725–733.
  • Ragu-Nathan, T.S.; Tarafdar, M.; Ragu-Nathan, B.S.; Tu, Q. The consequences of technostress for end users in organizations: Conceptual development...
  • Richardson, K.; Benbunan-Fich, R. Examining the Antecedents of Work Connectivity Behavior During Non-Work Time. Inf. Organ. 2011, 21, 142–160.
  • Ahuja, M.K.; Chudoba, M.K.; Kacmar, C.J.; Mcknight, D.; Hand, J.; George, F. It Road Warriors: Balancing Work-Family Conflict, Job Autonomy,...
  • Spagnoli, P.; Molino, M.; Molinaro, D.; Giancaspro, M.L.; Manuti, A.; Ghislieri, C. Workaholism and technostress during the covid-19 emergency:...
  • Balducci, C.; Avanzi, L.; Consiglio, C.; Fraccaroli, F.; Schaufeli, W. A cross-national study on the psychometric quality of the Italian Version...
  • Schmidt, A.A. Development and Validation of the Toxic Leadership Scale; University of Maryland: College Park, MD, USA, 2008.
  • Felstead, A.; Henseke, G. Assessing the growth of remote working and its consequences for effort, well- being and work—life balance. New Technol....
  • Grant, C.A.; Wallace, L.M.; Spurgeon, P.C. An exploration of the psychological factors affecting remote e-worker’s job effectiveness, well-being...
  • Grant, C.A.; Wallace, L.M.; Spurgeon, P.C.; Tramontano, C.; Charalampous, M. Construction and initial validation of the E-Work Life Scale...
  • Ware, J.E.; Kosinski, M.; Bjorner, J.B.; Turner-Bowker, D.M.; Gandek, B.; Maruish, M.E. User’s Manual for the SF-36v2 Health Survey; Quality...
  • Prasad, K.D.V.; Rao, M.M.; Vaidya, R.W. Effect of occupational stress and remote working on psychological well-being of employees: An empirical...
  • Prasad, K.D.V.; Vaidya, R.W. Causes and effect of occupational stress and coping on performance and psychological wellbeing among the Agricultural...
  • Ryff, C.D.; Keyes, C.L.M. The structure of psychological well-being revisited. J. Pers. Soc. Psychol. 1995, 69, 719.
  • World Health Organization. Regional Office for Europe Wellbeing Measures in Primary Health Care: The DepCare Project; Report on a WHO Meeting,...
  • Sonnentag, S.; Fritz, C. The recovery experience questionnaire: Development and validation of a measure for assessing recuperation and unwinding...
  • Gastaldi, L.; Corso, M.; Raguseo, E.; Neirotti, P.; Paolucci, E.; Martini, A. Smart working. In Rethinking work practices to leverage employees’...
  • Miller, V. Digital Culture; SAGE: London, UK, 2011.
  • World Health Organization. Coronavirus (COVID-19). 2021.
  • Scaratti, G. Cultura e Significati di Un’esperienza di Cambiamento Organizzativo; Editori Laterza: Bari, Italy, 1999.
  • Capone, V. Patient communication self-efficacy, self-reported illness symptoms, physician communication style and mental health and illness...
  • Converso, D.; Bruno, A.; Capone, V.; Colombo, L.; Falco, A.; Galanti, T.; Girardi, D.; Guidetti, G.; Viotti, S.; Loera, B. Working during...
  • Argentero, P.; Cortese, C.G. Psicologia Delle Organizzazioni; Cortina Raffaello: Milan, Italy, 2018.
  • May, D.R.; Gilson, R.L.; Harter, L.M. The psychological conditions of meaningfulness, safety and availability and the engagement of the human...
  • Yu, R.; Burke, M.; Raad, N. Exploring impact of future flexible working model evolution non-urban environment, economy and planning. J. Urban...
  • Sirgy, M.J.; Lee, D.J. Work-life balance: An integrative review. Appl. Res. Qual. Life 2018, 13, 229–254.
  • Singh, J.; Steele, K.; Singh, L. Combining the Best of Online and Face-to-Face Learning: Hybrid and Blended Learning Approach for COVID-19,...
  • Zalat, M.M.; Hamed, M.S.; Bolbol, S.A. The experiences, challenges, and acceptance of elearning as a tool for teaching during the COVID-19...
  • Janssen, O. Innovative behaviour and job involvement at the price of conflict and less satisfactory relations with co-workers. J. Occup. Organ....
  • Cortese, G.C. Motivare; Raffaello Cortina Editore: Milan, Italy, 2005.
  • Moe, K.; Shandy, D. Glass Ceilings & 100-Hour Couples: What the Opt-Out Phenomenon Can Teach Us about Work and Family; University of Georgia...
  • Avallone, F. Psicologia del Lavoro e delle Organizzazioni. Costruire e Gestire Relazioni nei Contesti Professionali e Sociali; Carocci: Rome,...
  • Rennie, D.L.; Phillips, J.R.; Quartaro, G.K. Grounded theory: A promising approach to conceptualization in psychology? Can. Psychol. 1988,...