La consulta en los tiempos del WhatsApp: una revisión rápida de la literatura

• Jeadran Nevardo Malagón Rojas ^[1] ; Diana Carolina Pinzón Silva ^[1] ; Liliana Elisa Rosero Torres ^[1] ; Mariana Pardo Bayona ^[1] ; Eliana Milena Tellez Avila ^[1]
  1. [1] Instituto Nacional de Salud

     Instituto Nacional de Salud

     Colombia

     
• Localización: Psicología desde el Caribe: revista del Programa de Psicología de la Universidad del Norte, ISSN 0123-417X, Vol. 37, Nº. 2, 2020, págs. 1-14
• Idioma: español
• Títulos paralelos:
  • The Consultation in the Times of WhatsApp: A Quick Review of the Literature
• Enlaces
  • Texto completo
• Dialnet Métricas: 2 Citas
• Resumen
  • español

    Las tecnologías digitales en salud han permitido que los pacientes estén mejor informados, reducir tiempos y distancias para intervenciones en salud, lo que ha generado un cambio en la relación médico-paciente. El objetivo de este artículo fue explorar la evidencia relacionada con la influencia de WhatsApp en la relación médico-paciente. Por ello, se realizó una rápida revisión de la literatura en cinco bases de datos científicas. Obtuvimos un total de cuatro estudios que completaron los criterios de inclusión para la revisión: un reporte de caso, un estudio de casos y controles y dos estudios observacionales. El 65 % de los estudios incluidos informaron el uso de WhatsApp para la relación médico-paciente. La aplicación WhatsApp puede ser una herramienta útil como canal de comunicación en la relación. Se requiere tener especial cuidado con los aspectos éticos y legales de la comunicación entre profesionales y pacientes.

  • English

    Digital technologies in health have allowed patients to be better informed, reduce times and distances for interventions in health, which has generated a change in the doctor-patient relationship. The objective of this article was to explore the evidence related to the influence of WhatsApp among the doctor-patient relationship. Therefore, a rapid review of the literature was carried out in five scientific databases. We obtained a total of four studies who completed the inclusion criteria for the review: a report case study, a case-control study, and two descriptive studies. 65% of the included studies reported the usage of WhatsApp for medical - patient relationship. WhatsApp application can be a useful tool as a communication channel in the relationship. Is required to take special care with ethical and legal aspects of communication between professionals and patients. .

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