Acceso usuarios
Matthew Hornsey, Michael J. A. Wohl, Emily H. Harris, Tyler G. Okimoto, Michael Thai, Michael Wenzel
Public apologies struggle to communicate genuineness. Previous studies have shown that, in response to public apologies, perceptions of remorse and levels of forgiveness are often low, while skepticism about motive is high. Furthermore, attempts to reduce mistrust of public apologies by manipulating the verbal component of the message have had limited success. Across 6 studies (combined N = 3,818), we examined whether people respond more positively to public apologies if the apologies are accompanied by nonverbal demonstrations of remorse: operationalized as kneeling (Studies 1 and 6) and crying (Studies 2–5). Overall, embodied remorse had small-to-medium effects on perceived remorse, and through this relationship had reliable effects on perceived likelihood of reoffending, empathy, positive appraisals of the transgressor, and satisfaction with the apology. Positive effects of embodiment emerged regardless of whether transgressions were committed by a collective (Studies 1, 2, and 6) or an individual (Studies 3–5), and were equally strong regardless of whether or not the transgressor issued an apology (Studies 4 and 5). Furthermore, embodied remorse appeared to lie beyond suspicion: if anything, those low in dispositional trust were more positively influenced by embodied remorse than those high in dispositional trust. Despite all these positive effects, embodied remorse did not have a significant effect on forgiveness in any of the studies, and an internal meta-analysis revealed a significant effect that was of negligible size. (PsycInfo Database Record (c) 2020 APA, all rights reserved)
