Intellectual Capital and Balanced Scorecard: impact of Learning and Development Programs using Key Performance Indicators in Manufacturing Environment

• Sánchez Márquez, Rafael ^[2] ; Albarracín Guillem, José Miguel ^[1] ; Vicens-Salort, Eduardo ^[1] ; Jabaloyes Vivas, José ^[1]
  1. [1] Universidad Politécnica de Valencia

     Universidad Politécnica de Valencia

     Valencia, España

     
  2. [2] Lean Coach & 6 Sigma MBB, U.P.V. Doctorate Student
• Localización: Dirección y organización: Revista de dirección, organización y administración de empresas, ISSN 1132-175X, Nº. 66, 2018, págs. 34-49
• Idioma: español
• DOI: 10.37610/dyo.v0i66.534
• Enlaces
  • Texto completo
• Resumen

  • Within the current context, the Intellectual Capital has been unveiled as one of the Key drivers for companies’ long-term profitability and sustainability. This paper proposes a new methodology using Key Performance Indicators (KPIs) from the Balanced Scorecard of a Manufacturing Company to confirm the impact of Learning and Development Programs in the actual performance of the organization. Statistical Multivariate and Multiple Regression techniques are applied as a systemic approach using KPIs to firstly analyze and confirm the impact of Learning & Development and secondly to design the best strategy for short term financial results and long term sustainability. The proposed methodology was applied in a Manufacturing Company to confirm its validity in practical terms.Keywords: Intellectual Capital (IC), Learning & Development Programs (L&DPs), Key Performance Indicators (KPIs), Decision Making, Performance Management System (PMS), Competence

• Referencias bibliográficas
  • A. Delios, Beamish PW (2001). Survival and profitability: the roles of experience and intangible assets in foreign subsidiary performance....
  • Bansal A, Kauffmann RJ, Weitz RR (1993). Comparing the performance of regression and neural networks as data quality varies: a business value...
  • Bedessi S, Lisi S (2011). AHP, ANP and ANN: Technical differences, conceptual connections, hybrid models. Proceedings of the International...
  • Becketti, S. 2013. Introduction to Time Series Using Stata. College Station, TX: Stata Press.
  • Boj JJ, Rodriguez-Rodriguez R and Alfaro-Saiz JJ (2014). An ANP-Multi-criteria–based methodology to link intangible assets and organizational...
  • Box GE, Jenkins GC, Reinsel GC (2008). Time Series Analysis Forecasting and Control. New York: John Wiley and Sons.
  • Brodersen RM, Yanoski D, Mason K, Apthorp H, Piscatelli J (2017). Overview of selected state policies and supports related to K-12 competency-based...
  • Chang SC, Chen SS, Lai JH (2008), The effect of alliance experience and intellectual capital on the value creation of international strategic...
  • Chytas P, Glykas M, Valiris G (2011). A proactive balanced scorecard. International Journal of Information Management 31 (2011) 460– 468....
  • Cooper, D. J., Ezzamel, M., & Qu, S. Q. (2017). Popularizing a management accounting idea: The case of the balanced scorecard. Contemporary...
  • Dickey, D. A., and W. A. Fuller. 1979. Distribution of the estimators for autoregressive time series with a unit root. Journal of the American...
  • Dincer, H., Hacioglu, U., & Yuksel, S. (2016). Balanced scorecard-based performance assessment of Turkish banking sector with analytic...
  • Dumay, J. (2014). 15 years of the journal of intellectual capital and counting: a manifesto for transformational IC research. Journal of Intellectual...
  • Göleç, A. (2015). A relationship framework and application in between strategy and operational plans for manufacturing industry. Computers...
  • Hoque, Z. (2014). 20 years of studies on the balanced scorecard: trends, accomplishments, gaps and opportunities for future research. The...
  • Johnstone SM & Soares L (2014). Principles for Developing Competency-Based Education Programs. Change: The Magazine of Higher Learning,...
  • Jurczak J (2008). Intellectual Capital Measurement Methods. Organization and Management in Industry 1 (1) 37- 45. DOI: 10.2478/v10061-008-0005-y
  • Kaplan R S (2009). Conceptual Foundations of the Balanced of the Balanced Scorecard. Handbooks of Management Accounting Research. DOI: 10.1016/S17541-3243(07)03003-9
  • Kaplan R S, Norton D P (1992). The Balanced Scorecard – Measures that Drive Performance. Harvard Business Review, 70 (1) 71-79.
  • Kaplan R S, Norton D P (1996a). Using the Balanced Scorecard as a Strategic Management System. Harvard Business Review, January–February (1996)...
  • Kaplan R S, Norton D P (1996b). The balanced scorecard—translating strategy into action. Boston, MA: Harvard Business School Press.
  • Kang, N., Zhao, C., Li, J., & Horst, J. A. (2016). A Hierarchical structure of key performance indicators for operation management and...
  • Kaufmann L, Schneider Y (2004). Intangibles: a synthesis of current research. Journal of Intellectual Capital 5 (3) 366-388.
  • McGaughey SL (2002), Strategic interventions in intellectual assets flows, Academy of Management Review 27 (2) 248–274.
  • Minitab Web Page: http://www.minitab.com
  • Mirabile RJ (1997). Everything you wanted to know about competency modelling. Training & Development: Aug 1997; 51, 8; ABI/INFORM Collection...
  • Morard, B., Stancu, A., & Jeannette, C. (2013). Time evolution analysis and forecast of key performance in a balanced scorecard. Global...
  • Morcke AM, Dornan T, Eika B (2013). Outcome (competency) based education: an exploration or its origins, theoretical basis, and empirical...
  • Nahapiel J, Ghoshal S (1998). Social Capital, intellectual capital, and the organizational advantage. Academy of Management Review 23 (2)...
  • Noerreklit H (2000). The balance on the balanced scorecarda critical analysis of some of its assumptions. Management Accounting Research,...
  • Noerreklit H, Schoenfeld HM W (2000). Controlling Multinational Companies: An attempt to Analyze Some Unresolved Issues. The International...
  • Norman G, Norcini J, Bordage G (2014). Competency-Based Education: Milestones or Millstones? Journal of Graduate Medical Education. Vol. 6,...
  • Otley D (1999). Performance management: a framework for management control systems research. Management Accounting Research, 10, 363 - 382.
  • Pijl-Zieber EM, Barton S, Konkin J, Awsoga O, Caine V (2014). Competence and competency-based nursing education: Finding our way through the...
  • Rabbani, A., Zamani, M., Yazdani-Chamzini, A., & Zavadskas, E. K. (2014). Proposing a new integrated model based on sustainability balanced...
  • Rodriguez-Rodriguez R, Alfaro-Saiz JJ, Ortiz-Bas A (2009). Quantitative relationships between key performance indicators supporting decision-making...
  • Rodriguez-Rodriguez R, Alfaro-Saiz JJ, Verdecho MJ (2014). A Performance Measurement System to Manage CEN Operations, Evolution and Innovation....
  • Sanchez-Marquez R, Albarracin-Guillem JM, Vicens-Salort E (Under Review). Proposal of a systemic methodology for the assessment and selection...
  • Stata Web Page: http://www.stata.com
  • Stewart TA, Ruckdeschel C (1998). Intellectual Capital: The New Wealth of Organizations. Perf. Improv., 37: 56–59. doi:10.1002/pfi.4140370713
  • Sturgis C, Patrick S, Pittenger L (2011). It’s not a matter of time: Highlights from the 2011 Competency-Based Learning Summit. International...
  • Teece DJ (2000). Managing Intellectual Capital: Organizational, Strategic, and Policy Dimensions. Oxford: Oxford University Press.
  • Ten Cate O (2013). Competency-Based Education, Entrustable Professional Activities, and the Power of Language. Journal of Graduate Medical...
  • Varmazyar M, Dehghanbaghi M., & Afkhami M (2016). Anovel hybrid MCDM model for performance evaluation of research and technology organizations...
  • Verdecho MJ, Alfaro-Saiz JJ, Rodriguez-Rodriguez R (2014). A Performance Management Framework for Managing Sustainable collaborative enterprise...
  • Wu JP, Wei S (1989). Time series analysis. Hunan Science and Technology Press, ChangSha. Available online at: http://www2.geog.ucl.ac.uk/~mdisney/teaching/GEOGG121/time_series/GEOGG121_5_TimeSeries_ Wu.pdf....
  • Zhijun, L. I. N., Zengbiao, Y. U., & Zhang, L. (2014). Performance outcomes of balanced scorecard application in hospital administration...