Resumen de Effects of dual identification and interteam conflict on multiteam system performance

Maarten Cuijpers, Sjir Uitdewilligen, Hannes Guenter

• In this study, we investigate how multiteam system (MTS) and component team identification influence interteam conflict and MTS performance. On the basis of resource allocation theory and social identity theory, we build a model to examine dual identification and its effects in MTSs. We use a real-time computer simulation to test our hypotheses and measure our focal constructs in three consecutive performance episodes. Using random coefficient modelling, we find that MTS identification is associated positively with MTS performance, and interteam task and relationship conflict mediate this relationship. Team identification influenced interteam conflict at the start of the study, but this influence decreased over time. Although the effect of MTS identification appears to be more prominent than the effect of team identification, our results point at the importance of investigating the identification with the MTS relative to that of the team. We discuss implications for MTS theory and practice.

  Practitioner points Although organizations increasingly rely on multiteam systems to accomplish work, the drivers of multiteam system performance remain understudied.

  This study establishes multiteam system identification as the principal determinant of interteam conflict and multiteam system performance.

  For multiteam system members, it is critical to engage in practices that make them quickly identify with the multiteam system.