El impacto emocional del incivismo laboral y el abuso verbal en el trabajo: influencia de la recuperación diaria

• Autores: Eva Garrosa Hernández, Isabel Carmona Cobo, Bernardo Moreno Jiménez, Ana Isabel Sanz Vergel
• Localización: Anales de psicología, ISSN-e 1695-2294, ISSN 0212-9728, Vol. 31, Nº. 1, 2015, págs. 190-198
• Idioma: español
• DOI: 10.6018/analesps.31.1.161491
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• Dialnet Métricas: 1 Cita
• Resumen
  • español

    El objetivo fue estudiar el impacto diario del incivismo laboral y el abuso verbal en el bienestar emocional de los trabajadores, y explorar el papel de la recuperación. Se realizó un estudio de diario durante cinco días laborales consecutivos (525 días en total) con 105 trabajadores del sector servicios. Se evaluó en dos momentos temporales distintos, general y diario. La medida de diario consistió en la evaluación durante una semana laboral y en distintos momentos del día, mañana, tarde y noche. Los análisis multini-vel mostraron resultados significativos del incivismo laboral y el abuso ver-bal como predictores del agotamiento emocional, y todos sobre el afecto negativo de la noche. No se encontraron relaciones entre estas variables y el afecto positivo de la noche. La recuperación durante la tarde fue clave en el estado afectivo de la noche. La relajación tuvo un efecto directo sobre el afecto negativo y las actividades enriquecedoras sobre el afecto positivo, además se encontraron efectos de moderación de la desconexión psicológi-ca y la relajación. El diseño del estudio puede proporcionar importantes avances en medidas preventivas de la agresión en el ámbito laboral

  • English

    The aim was to study daily fluctuations from workplace incivility and verbal abuse in the emotional well-being of employees and examine the daily role of recovery. It was conducted a diary study over five consecu-tive working days (total of 525 days) with 105 employees. It was evaluated on two different times, general and diary moments. Diary measure was completed in a work week, three times per day, morning, afternoon and night. Multilevel modeling showed significant results for workplace incivili-ty and verbal abuse as predictors of emotional exhaustion, as well as an im-pact of all these variables on negative affect at night. However, non-significant relationships were found for positive affect at night. Recovery from daily work was a key factor predicting affect at night. Relaxation showed main effects on negative affect at night and mastery on positive af-fect at night. Both psychological detachment and relaxation showed a moderating role. The present diary study of occupational health psychology helps us achieve greater knowledge in this area and contribute on the pre-vention of aggression in the organizational context.

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