Do new ways of working foster work engagement?

• Autores: Lieke L. ten Brummelhuis, Arnold B. Bakker, Jorn Hetland, Liesbeth Keulemans
• Localización: Psicothema, ISSN-e 1886-144X, ISSN 0214-9915, Vol. 24, Nº. 1, 2012, págs. 113-120
• Idioma: inglés
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• Dialnet Métricas: 6 Citas
• Resumen

  • A pesar de que las Nuevas Formas de Organización del Trabajo (NFOT) son cada día más frecuentes en las organizaciones, apenas existen estudios que hayan investigado sus ventajas e inconvenientes sobre los empleados.

    Con el apoyo de la comunicación electrónica, las NFOT permiten a los empleados elegir cuándo y dónde trabajar. Se examinaron los efectos de las NFOT en el engagement y el agotamiento, y si la calidad en la comunicación mediaba dichas relaciones. Los resultados de un estudio diario de cinco días (n= 550) mostraron que el uso diario de NFOT se relacionaba positivamente con el engagement y negativamente con el agotamiento, ambos medidos diariamente, debido a una comunicación más eficaz y eficiente. Además, las NFOT incrementaban la conectividad entre los compañeros de trabajo, dando como resultado un mayor engagement diario y un menor nivel de agotamiento. Sin embargo, también se encontró una relación positiva entre las NFOT y el agotamiento, debido a que incrementaban las interrupciones durante el trabajo. Aunque es necesaria cierta cautela al respecto, se puede concluir que las NFOT tienen el potencial para fomentar el engagement.

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